Refund Policy

Overview

At Seryx.gg, we strive to provide high-quality products and services. Due to the nature of digital products, all sales are generally final. However, we do offer refunds in specific circumstances outlined below.

Eligible for Refund

You may be eligible for a refund if:

• The product is non-functional and we are unable to resolve the issue within 48 hours
• You were charged multiple times for the same purchase due to a system error
• The service was not delivered to your account after payment confirmation

Not Eligible for Refund

Refunds will NOT be provided in the following cases:

• Account bans or suspensions from third-party services (FiveM servers, Rockstar, etc.)
• Change of mind or buyer's remorse
• Lack of understanding of product features before purchase
• Hardware incompatibility not listed in system requirements
• Violation of Terms of Service leading to account suspension

How to Request a Refund

To request a refund, please follow these steps:

1. 1.Email admin@seryx.gg or open a support ticket in our Discord server
2. 2.Provide your purchase receipt/transaction ID
3. 3.Describe the issue in detail with screenshots if applicable
4. 4.Allow our team up to 48 hours to investigate and attempt to resolve the issue
5. 5.If the issue cannot be resolved, we will process your refund within 5-10 business days

Refund Processing

Approved refunds will be processed to the original payment method within 5-10 business days. For cryptocurrency payments, refunds will be issued in the same cryptocurrency at the current market rate. Please note that network fees may apply.

Fair Use Policy

Seryx reserves the right to refuse refunds to users who repeatedly request refunds or show patterns of abuse. We track refund history and may ban users who attempt to exploit our refund policy.

Contact Support

If you have any questions about our Refund Policy, email admin@seryx.gg or open a support ticket in our Discord server. Our team is available 24/7 to assist you.